Support Center
Help with billing, payments, and accessing your Canva design templates.
Billing & Payments
Questions about verification fees, balance payments, refunds, or receipts.
Canva Template Access
Help opening, editing, or submitting your ad design in Canva.
Frequently Asked Questions
I paid my verification fee but cannot access my Canva template.
Canva templates unlock after your business is verified and your balance payment is processed. If you have already paid your balance and still do not see the design link, email hello@theneighborhoodpost.org with your business name and purchase ID.
How do I request a refund?
If your business verification was not approved, your verification fee is refunded automatically. For other refund requests, email hello@theneighborhoodpost.org with your purchase details and we will respond within 1 to 2 business days.
Do I need a Canva account to design my ad?
Yes, a free Canva account is required. After your balance is paid, you will receive a link to your pre-sized template. You can edit it directly in Canva and submit the finished design through your advertiser portal.
Where can I track my campaign progress?
Use the Advertiser Portal to track your campaign from design through delivery, send messages to the organizer, and view your agreement.
Still Need Help?
Send us a message and we will get back to you within 1 to 2 business days.
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